In an tough economy
like this, everyone knows that customer satisfaction is vital. Just like you,
your customers are reviewing every expense and questioning every long-standing
decision. Studies show it costs 12 times more to win a new account than to
maintain an existing one.
The problem with
measuring customer satisfaction resides in the measurement process. Invariably
this process includes:
1. Design a great
survey questionnaire.
2. Implement the actual survey instrument (a printed survey, a web page)
3. Distribute the survey.
4. Ask clients to fill out the survey.
5. Collect the filled out surveys.
6. Tabulate the responses in a usable format.
7. Analyze the results.
2. Implement the actual survey instrument (a printed survey, a web page)
3. Distribute the survey.
4. Ask clients to fill out the survey.
5. Collect the filled out surveys.
6. Tabulate the responses in a usable format.
7. Analyze the results.
Each step of this
process must be completed in order to effectively measure customer
satisfaction. Fortunately there is an innovative new tool on the market, which
can help you to reduce the time, effort and cost significantly. Quite frankly,
customer satisfaction measurement has never been so simple.
The new system, which
permits you to easily and affordably track your customer satisfaction,
guarantees two additional benefits:
1. Integrate customer
satisfaction measurement into your daily business processes. Since your
customers are answering the survey right at the checkout counter, while waiting
for their receipts, you will achieve excellent participation rates.
2. It not only provides
quantitative measurements, but you also get direct customer feedback in
realtime. The truth is measuring customer satisfaction can be easy. As easy in
fact as picking up the phone and calling toll free 1-877-448-7865.
Gustometria is
realtime measurement of customer satisfaction. Unhappy customers go away and
seldom come back. That's why you should realize customer research. Our powerful consumer survey tools are simple, affordable and highly effective