The definition is
often misinterpreted by some businesses and used poorly in the workplace
because it has been inadequately defined.
In today's business
environment it is not enough to believe customer service is 'just meeting the
requirements of the customer'.
The knowledge and
ability to provide quality service by satisfying the customers needs
The process of delivering first rate benefits
and treating customers fairly and professionally
Conclusions
By taking into account the above points it is clear that to define customer service the following basic elements would be necessary........Efficiently satisfying a customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during and after the customer's requirements are met.
By taking into account the above points it is clear that to define customer service the following basic elements would be necessary........Efficiently satisfying a customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during and after the customer's requirements are met.
By understanding what customer service
means and how it impacts on turnover and bottom-line, businesses will not only
enhance their reputation for providing quality service but be in a position to
improve stale and tired internal services that will lead to increased customer
loyalty and over time profit margins. (By Brandon
Walker)
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