Rude Telephone Representatives

Rude and sometimes downright disrespectful telephone representatives drive me up a tree as a consumer. It seems the people they are hiring don't understand that the customer they are talking to supply the revenue to fund there paychecks, handling customer complaints schooling would be helpful. Customer satisfaction and customer retention should be their number one goal, it would go a long way to achieve consumer loyalty and satisfaction.

The companies that have automated telephones compound the problem by having the consumer spend several minutes punching numbers to get to the right department sometimes to find out you have reached the wrong department to deal with your particular complaint or service problem.

A customer ombudsman would be great.

Smaller companies where you can reach the owner or manager have the best chance of achieving consumer satisfaction, loyalty and retention.

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