Saturday, February 11, 2012

The Definition of Customer Service

The definition is often misinterpreted by some businesses and used poorly in the workplace because it has been inadequately defined.
In today's business environment it is not enough to believe customer service is 'just meeting the requirements of the customer'.
The knowledge and ability to provide quality service by satisfying the customers needs
 The process of delivering first rate benefits and treating customers fairly and professionally
By taking into account the above points it is clear that to define customer service the following basic elements would be necessary........Efficiently satisfying a customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during and after the customer's requirements are met.
By understanding what customer service means and how it impacts on turnover and bottom-line, businesses will not only enhance their reputation for providing quality service but be in a position to improve stale and tired internal services that will lead to increased customer loyalty and over time profit margins. (By Brandon Walker)

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