Customer Service Micro Bursts - Targeted Training to Improve Your Customer's Experience

Customer Service Micro Bursts by Margaret Connery is a workbook that provides, as the subtitle suggests, Targeted Training to Improve Your Customer's Experience. The fresh and appealing cover will ensure that your teams embrace the training sessions.

The Guidelines offer a simple framework that will empower your session leader to have all attendees actively participating. Developing a customer service attitude

Developing customer service skills

Communicating with customers

Working with challenging customers

Developing interpersonal skills, and

Activities for Customer Service Representatives' recognition and support.

As author Margaret Connery explains: "These exercises are short, targeted activities designed to help you teach specific skills that will improve your company's service, build employee effectiveness and increase customer satisfaction. Continually providing good customer service is a challenge for any organization. Quality training can keep teams fresh and fit and keep individuals motivated to provide service with a smile.

Studies show that in-house training programs can deliver big results just like expensive, name brand offerings - provided the leader embraces the process and dynamically engages the group. The passion and culture of your organization's customer service levels are a direct reflection of the spirit and skills within the group. Customer Service Micro Bursts empowers you to create raving fans while retaining employees through fun, easy to execute training exercises.

The book's author is touted as a trainer, instructional designer and organizational development expert with vast experience in designing and improving customer service systems; you'll likely agree as you see the effectiveness of her programs at work in your organization.

Kevin Graham serves as the Managing Director at Empower Me Photo. Our Weight Loss Success Stories are impressive.

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