Definition of Customer
Service
Customer Service is
meeting the expectations of a customer in supplying or providing a product or
service. Excellent customer service (is) the ability of an organization to
constantly and consistently exceed the customer's expectations
Customer service is considered
a necessity by most service and retail businesses.
When looking at the definition of customer service, it is needed to look at the customer's definition rather than trying to define customer service as it relates to your company.
An organization can define customer service, but if it is not inline with what their customer expects, then it really isn't customer service.
When looking at the definition of customer service, it is needed to look at the customer's definition rather than trying to define customer service as it relates to your company.
An organization can define customer service, but if it is not inline with what their customer expects, then it really isn't customer service.
Introduction to
Customer Service
The customer. Many
businesses will tell you how important a customer is within their business,
explaining that this is why they are in business or it is their number one goal
or priority to service these customers yet many of these same businesses will
de-employ staff, fail to initiate customer service improvement plans and also
state that customers demands or complaints are unjustified. ( By David Alssema)
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